Help Center | Fleet Feet
Order Help
- Track my order
- Change my address
- Change my order
- Cancel my order
- Cancellation question
- Fraud review
- Wrong/missing item
- Damaged or defective
- Package never arrived
Returns & Refunds
Account & Rewards
Store Help
Products & Shopping
Gift Cards
Ordering & Payment
14 articles
- What forms of payment do you accept?
- How do you calculate tax?
- Do you take backorders? My chosen item(s) aren't in-stock anymore.
- How do I apply my coupon code?
- Why can't I check out?
- My order was not placed, but I have been charged.
- I didn't receive an order confirmation email. What happened?
- How do I revise/edit an order that was placed?
- How do I cancel my order?
- Why was my order canceled?
- The item I received was not what I ordered, how should I proceed?
- I received a dirty, worn or damaged/defective item. How should I proceed?
- Where can I see my purchase history?
- Do you price match?
Shipping & Delivery
6 articles
- How much is shipping?
- How can I check the status of my order?
- Do you ship internationally?
- Do you ship to APO, FPO, or PO boxes?
- My package shows as delivered; however, I have not received it, how should I proceed?
- What are your holiday ordering deadlines?
Returns & Refunds
5 articles
- What is the online return policy?
- Can I exchange an item purchased online?
- How do I return an order that was a gift?
- I used a gift card on my order, how will I be refunded?
- How long does it take to receive a refund for my online return?
Gift Cards
8 articles
- Can I order an e-gift card?
- Can I redeem gift cards online?
- How do I check my e-gift card/gift card's balance?
- Where is my gift card pin number?
- How long does it take to for the recipient to recieve an e-gift card?
- Can you resend the e-gift card?
- I want to present my e-gift card as a gift without emailing it to the recipient. Can I do that?
- I placed an order online with a gift card, but it was cancelled. How do I get my gift card back?
Account & Rewards
5 articles
- How do I reset my password on Fleetfeet.com?
- How do I update my fleetfeet.com / Fleet Feet Milestones account email?
- What can I earn points on?
- How long does it take until I see my points after a purchase?
- How do I delete my account or my personal data?
Stores & the fit id® Outfitting Process
11 articles
- What brands do you carry in store?
- Does my local store have any promotions, or discounts?
- Can I use my store credit, or store discount online?
- Do I need an appointment or have to pay for the fit id® outfitting process?
- Where is my fit id® scan?
- What are the policies for sponsorships, donations, or advertising Inquiries?
- Is this item in-stock on Fleetfeet.com?
- What are the different shoe widths?
- What shoes/insoles should I purchase?
- What is the status of the upcoming race/event?
- Do you have any open positions?
Still need help?
Our Customer Care Team is happy to assist.